What information do we collect online? (Applicable for Ecommerce)
Information needed to make a purchase
When you make a purchase, we ask for your name, address, phone number, e-mail address and other information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s)
Other information we collect
Occasionally we conduct surveys and contests on mavelo.com. If you choose to participate in an online contest, we may request information from you that will permit us to administer the contest and notify the winner(s). In addition, we may ask for other optional survey information such as gender, age and previous shopping experience with Mavelo.
Children’s online policy
Mavelo is committed to the preservation of online privacy for all of its website visitors, including children. mavelo.com is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 18. If you are under the age of 18, you must ask your parent or guardian to assist you in using mavelo.com.
How do we use information collected online?
Information collected on mavelo.com may be used in the following ways:
- Schedule deliveries of merchandise that you purchase online
- Create an online account for you at mavelo.com
- Bill your credit card for your purchases
- Confirm and track your orders
- Respond to your customer-service inquiries or requests
- Provide promotional communications and other information to you, if you choose to receive them
- Offer the products you want
- Customize your shopping experience
- Revise our website design based on anonymous information about our site visitors
Is information shared with third parties?
We do not rent, sell, or exchange your names to third-party companies for their marketing purposes. We do provide your information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions, to deliver packages, to schedule and perform product installations and to administer service programs. We may share information with others who help us analyze sales data, maintain our records, and provide other services for Mavelo. We also may share your information with companies that act on our behalf and at our direction to notify you of additional mavelo.com products and services. These companies may also conduct customer satisfaction surveys and manage other customer services and benefits for us. These third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.
How do we protect the security of your information?
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. We also advise all Mavelo employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company’s business ethics standards and confidentiality policies.
All information transmitted through mavelo.com is stored on our secure server. We use an individual Secure Sockets Layer (SSL) technology, which is the ecommerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should display a web address with an "https" prefix, indicating that the SSL technology is operating when using certain portions of our website like our Checkout and My Account features.
Do we link to other websites?
Do we operate an affiliate program?
We operate an affiliate program that allows other websites to benefit by linking customers to our site. The affiliates are provided only certain information relating to eligible transactions, and at no time have access to our customers’ information. We may use third parties to administer these programs. Such third parties may have access to information, but will be contractually prohibited from using the information for any purpose other than program administration.